Quoted In Travel Market Report – Digital Customer Service

Digital Customer Service is Becoming the Travel Industry Standard

Thanks to Travel Market Report for quoting me in a recent article written by Richard D’Ambrosio. The article focuses on the increasing importance of digital customer service for the travel industry. Here’s one of my quotes from the post:

Travel Agents need to treat their social media like their phone and answer it as fast as possible,” said Nick Borelli, a social media consultant based in Cleveland, Ohio. “The tricky part is that social media is open 24/7, but who wants to answer their phone like that?”

Check out the full article here.